Hertz Do Not Rent List serves to protect its vehicles from being rented by high-risk customers. The list includes the names and contact information of customers who have been deemed as risks to the company’s business.
If you want to avoid landing on the Hertz Do Not Rent list, there are a few things you can do.
How to Avoid Landing on Hertz Do Not Rent List?
- Pay parking tickets and tolls
If you don’t want to be blacklisted by Hertz, you should pay for all your parking tickets and tolls. The rental company may send you the bill after the rental period. It might take longer to arrive but they should not be ignored. If you receive such a bill, pay promptly.
- Pay your bill
Most of the time, renters get into the Do Not Rent list by failing to pay their bills. If you
fail to fulfill the obligation and Hertz contacts a recovery agency, you will most likely end up on the Do Not Rent list.
- Don’t drive to an unauthorized region
Make sure you drive within the authorized region in your contract. Make sure you know where you are authorized to operate the car. They will know the region you operated in by checking the speed or parking tickets they will receive.
- Don’t let an unauthorized person drive
If you give the keys to an unauthorized person and Hertz gets to know, you may end up on the Do Not Rent list. One way they will know this is if the person gets a ticket or an accident.
- Don’t drive under the influence
Driving under the influence is very dangerous. If Hertz finds out this it will get you on the blacklist because you are putting their fleet at risk.
- Being polite
If you become hostile and aggressive to the Hertz staff to the extent that authorities have to be called to bring calm, you may end up on the Do not rent list.
- Don’t use a rental car to commit a crime
If the authorities inform Hertz that the car you rented was used to commit a crime, you may end up on the Do Not Rent list.
Criminals often prefer to hire rental cars with the idea of abandoning them after the break-in. The driver is responsible for the ticket.
- Don’t use fake documents
Using false documents such as ID or driving license gives a reason for the rental company to blacklist you. Hertz will have every reason to believe that if they had rented to you they would not get their car back and they better protect their business by getting rid of you.
- Follow the rules
If you follow the rules set by Hertz, there will be no reason to be put on a Do Not Rent list.
- Offroad driving
Hertz vehicles need to be driven on good roads-“You may not use the vehicle: Off-road or on roads unsuitable for the vehicle”
If you go against the rules and drive it on unsuitable roads, you may end up on the Do Not Rent list.
- Fraud
If you use a rental car to commit fraud such as pretending to be in an accident so that you can receive an insurance claim, you may end up on the Hertz Do Not Rent list.
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The rental car market is highly consolidated and is dominated by 3 companies;
- Hertz Global Holdings, Inc (Owns Dollar, Hertz, and Thrifty)
- Enterprise Holdings (Owns Alamo, National, and Enterprise)
- Avis Budget Group, Inc ( Owns Avis, Budget, and Payless)
So yes, Hertz will most likely share a Do Not Rent list with its sister companies. For example, if you are blacklisted by Alamo you are most likely banned by National and Enterprise.
How Do You Get Put on Hertz Do Not Rent List?
- Drive under influence
Driving under influence will certainly land you on this blacklist since you are not only endangering the lives of others but also putting the Hertz fleet at risk.
- Use False documents
There will be a reason to deny you the rental car since your intentions are ill. Hertz won’t give you chance.
- Be Rude and aggressive to their staff
Being rude and aggressive to the extent that authorities are being called to restore calm is not something that enterprise will take slightly. It will end you up on the Hertz Do Not Rent list.
- Let an unauthorized persons drive your rental car
Let an authorized person drive your rental and you will find yourself on the list. If the person gets a ticket or an accident, Hertz will get to know and you will suffer the consequences.
- Dispute your charges
Dispute your rental charges and you can be sure that you’ll get on the list. If you get a cleaning charge, smoking fee, or any penalty, negotiate well with the staff, and if guilty pay the fees promptly.
- Avoiding paying your tolls and tickets
Avoid the toll charges and parking tickets forwarded to you and you will not rent again from Hertz. If you change your home address, make sure to leave an address so the mail will be forwarded.
- Engage in illegal activity
Engaging in criminal activity is a sure way of getting to the Hertz Do Not Rent list. The driver is the one responsible for the ticket.
- Violate geographical restrictions
If you go beyond some geographical boundaries without certain requirements, you will certainly land on the list.
You can connect with Hertz: Customer service at 1-800-654-4173
How do I get off the Hertz blacklist?
Pay the disputed amount
The most simple way of getting off the list is to pay the disputed amount.
I am on the Hertz (and related companies) DNR list due to an unpaid $30 parking ticket from 8 years ago.
It was a deliberate choice not to pay it at the time because of Hertz’s response after renting me a car that broke down on the highway and nearly caused an accident. (I can provide more details of that experience if needed, but the DNR is due solely to the parking ticket.)
To head off criticism, I’ll be the first to admit that I should have handled this situation differently and paid the ticket and continued to escalate my complaint at Hertz. But I was young and dumb 8 years ago and was also not a frequent traveler for work as I am now.
My question: What is the best process to try to resolve this old issue and get removed from the Hertz DNR? I feel like calling a customer service line might not be the best way to resolve it.
I now travel frequently for work and mostly rent with National, though sometimes Avis. It’s not crucial that I be able to book with Hertz but I just think at this point it would be good to be in good standing with all the rental companies.If I want to resolve this very old issue, what is the best strategy? (I’m pretty sure I’m still DNR with Hertz. I last confirmed this in 2016.)
Thanks
ShinyO
I called the number posted which is still the valid contact number for Hertz DNR. They transferred me to a company called Verra Mobility to pay the outstanding fees. The total was $107, so a lot more than the $30 but not outrageous given how long it’s been. I paid it, got a confirmation number, and called the Hertz DNR number back.
I am now officially off the Hertz DNR list!
ShinyO
Follow up the matter with customer service and ask them to review your case
You can contact hertz customer care and plead for a review.
Concluding Thoughts
In conclusion, you need to be cautious and follow the rules set by hertz in order to avoid landing on the blacklist.
If you are already on the list, it is possible to get yourself out by paying your due amount and/or negotiating with Hertz DNR department.